All parcels will be dispatched within working 3 days.
Deliveries to the UK will be made using Royal Mail 'Signed For' 1st Class or an equivalent courier service.
I make every effort to reuse and recycle as much packaging as possible. I use whatever wrapping it takes to get your precious purchase to you in one piece (especially as courier companies will not compensate me for breakages in transit), but rest assured at the centre of parcel will be your chosen item/s safe and sound. I only buy card and paper packaging (recycled when possible), so any plastic or polystyrene packaging included has been re-used from items sent to me.
I hope you will get just as much joy from your piece/s as I get from making them. If, however, you aren't entirely satisfied with your item, I can accept returns and cancellations.
Contact me within: 14 days of delivery
Return items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged:
Due to the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Please contact me at firstname.lastname@example.org to arrange details of the return. For a refund items must be returned unused, undamaged and in original packaging. Postage costs are non-refundable and will be deducted from your total refund.
In the unlikely event that your purchase arrives damaged or broken, please contact me within 2 working days and send photographs of the damage to email@example.com. As all items are unique and made in small quantities I may not be able to replace like-with-like, but I will do my best to rectify the issue and a refund will be made if necessary.
Each piece is unique, and has its own soul. Handcrafted by master craftsmen, following ancient traditions.